Contact Us / Policies

   Contact information
   Paying with a credit card
   Sales tax collection
   Processing your order
   How to change your order
   Promotional mailings
   Returns and exchanges
   Privacy policy
   The information we collect
   Collection of information by 3rd party sites
   Cookies
 

Contact Information
You can reach our customer service department by e-mail, US mail or telephone. Although our representatives are available to answer your phone calls during normal business hours, we feel that the most efficient form of communication is e-mail. Please have your order confirmation number or invoice number identified in your e-mail or available when you call.

For technical questions relating to injector sizing, product options, etc. please contact our support staff at:  Tech@RCFuelInjection.com
For questions relating to an order you have already placed, please contact us at :  WebOrders@RCFuelInjection.com
Mailing Address: RC Fuel Injection, 1717 Torrance Blvd. Torrance, CA 90501 Phone: 310-320-2277 Fax: 310-782-1346  

Paying with a credit card
We accept American ExpressVisa, Mastercard and Discover credit card payments for online orders. The merchant name that will appear on your credit card statement is:  RC Fuel Injection Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be declined or delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.  If your credit card is declined during checkout, please verify that you have provided your billing information correctly.  Multiple checkout attempts may cause your credit card company to place multiple authorization holds against your credit cards available credit line. Your credit card will not be charged until we provide the goods or services you ordered. 

A pre-authorization is obtained against your credit card at the time you place your order.  

Sales tax collection
We collect sales tax for orders shipped to California.  Resale orders with proper documentation are exempt.  

Processing your order
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Your order will begin processing the next business day (Mon-Fri 9am-5pm PST. Shipping transit time will be in addition to order processing time. We do not offer overnight / same day shipping and processing. All orders are shipped via UPS during regular business hours (No processing on Saturday, Sunday or Holidays). We cannot ship to P.O boxes or  APO/FPO addresses.

RC Fuel Injection strives to have all items in stock at all times. However, there will be occasions that we cannot ship certain items immediately. Items that are out of stock will be shipped as soon as they become available unless you tell us otherwise. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.  

How to Change Your Order
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address: WebOrders@RCFuelInjection.com.  If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.  

Promotional Mailings
We may notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to contact us to request that we exclude you from any promotional mailings.  

Returns and Exchanges
Injectors will not be exchanged for different sizes.  ALL SALES FINAL - NO EXCEPTIONS.

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately.  All returns should be shipped to our address listed above.  No COD returns will be accepted.   Please email us for a return authorization number.  

Privacy Policy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at our site.  

The Information We Collect
You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or services. We may also collect certain non-personal information including the type of browser you are using (e.g. Netscape, Internet Explorer), the type of operating system you are using (e.g. Windows 95, Mac OS) and the domain name of your Internet service provider (e.g. America Online, Earthlink). We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order. From time to time we may also send you additional information about our products and/or services in special promotional mailings. If you do not wish to receive these special mailings please send us an e-mail asking to be excluded. You can request to be removed from our mailing at any time. The non-personal information gathered may be used to improve the design and content of our site and in the aggregate to analyze site usage. We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency’s requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services. We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above.  

Collection of information by 3rd party sites
Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.  

Cookies
To enhance your experience with our site, many of our web pages use “cookies” and shopper ID’s. Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.